Who We Are
Welcome to ITFR, an IT support provider specialising in providing personalised support to small and medium-sized businesses.
IT First Responder | The Team
Dan Boufarhat
Senior IT Consultant
Dan is the founder and director of IT First Responder. Technology has been his passion since he was a kid. After years of working for one of the industry’s leading IT training provider, Dan decided to start his own business and provide IT solutions and support to SMBs. At ITFR Dan’s main focus is building strong customer relationships and ensuring client satisfaction.
IT First Responder | The Team
Olga Burtseva
Operations Manager
Olga holds a Bachelor Degree in Business Management with a major in Accounting. With over 10 years of experience in taxation & business services she has a strong understanding of finance and business processes. Olga oversees the operations of the whole company including marketing, sales & accounts.
IT First Responder | The Team
Barry Trotman
Senior Security Consultant
Barry is a seasoned IT professional and consultant with a passion for Security and modern workplace design for customers.
Barry is focused on providing solutions to customers that provide the maximum value with the best outcome. Barry is our Security lead and Microsoft 365 platform specialist.
IT First Responder | The Team
Kenneth Cruse
VoIP & Helpdesk Manager
An avid gamer, Kenneth’s passion is building Gaming, Drafting & Business PCs. He has been part of ITFR team since February 2020, but his training coupled with his enthusiasm and hard work has fast-tracked his career. Ken is consistently skilling up and obtained multiple certs across the VoIP, Microsoft and vendor arena.
IT First Responder | The Team
Bernardo Silva
Junior Technician
Bernardo is a student of IT from Brazil who is currently majoring in Data Analytics. Since high school, Bernardo has developed a passion for IT and is interested in how data is presented and used in the world. He is also an avid gamer and sportive, enjoying activities that keep him active and fit.
Bernardo has a strong desire to learn new things and is always looking for opportunities to expand his knowledge and skills. In addition to data analytics, he is also interested in coding and is keen to learn new coding languages. Bernardo believes that staying up to date with the latest technology trends is crucial in the IT industry.
Lara Wakim
Client Satisfaction Manager
