Telephony & VoIP

Ready to Transform Your Communication?
For Businesses

Contact us today to learn how our integrated 3CX VoIP and Microsoft Teams solutions can revolutionise the way your business communicates and collaborates, saving you money while providing unparalleled flexibility and customisation.

VOIP & Telephony

Why choose us for your Communication Needs?

At IT First Responder, we deliver cutting-edge, cost-effective, and highly customisable communication solutions for businesses of all sizes. From our 3CX VoIP offering to Microsoft Teams integration, we provide a unified approach to enhance your communication and collaboration systems. With hosting options including on-premise, Amazon, or Azure, and partnerships with TPG Telecom, Virtutel, and Telstra, we ensure your business gets the best of both worlds

Telco Services
Unmatched Cost Savings
  • We have helped clients reduce their communication costs by up to 80% compared to traditional phone systems.

  • Flexible pricing options tailored to your business size and needs ensure you only pay for what you use.

Hosting Flexibility
  • Choose the hosting option that suits your business best: on-premise for complete control, or Amazon/Azure cloud hosting for enhanced scalability and reliability.

  • Seamless integration with your existing infrastructure ensures smooth implementation.

Reliable Telecom Partnerships
  • Our collaboration with industry-leading providers (TPG Telecom, Virtutel, and Telstra) ensures robust and consistent connectivity.

  • Access to competitive call rates and extensive network coverage.

Enhanced User Experience
  • Intuitive interface for both administrators and users, simplifying management and use.

  • Advanced features such as video conferencing, call recording, and voicemail to email, enhancing productivity and collaboration.

Customisation and Scalability
  • The 3CX VoIP platform is designed to grow with your business, offering extensive customisation to meet your unique communication needs.

  • Tailored solutions, including integrations with CRMs, call flow adjustments, and advanced reporting tools.

Exceptional Customer Support
  • Say goodbye to long wait times on the phone. Our dedicated team is always ready to assist you with prompt, personalised support.

  • 24/7 monitoring and maintenance to ensure uninterrupted service.

Future-Proof Technology
  • Leverage the latest advancements in VoIP technology with regular updates and feature enhancements.

  • Stay ahead of the competition with a communication system that evolves with your business.

Seamless Integration

We’ll ensure that our VoIP and NBN solutions fit seamlessly into your current workflow, minimising disruptions and maximising productivity.

Microsoft TEAMS

Why chose a Microsoft Partner for you MS Teams needs?

As a Microsoft Specialised Partner, IT First Responder brings unparalleled expertise and insights into Microsoft Teams. Here’s why we’re the right choice for your Teams implementation:

  • Microsoft Expertise: Our certified professionals have in-depth knowledge of Microsoft Teams and the broader Microsoft 365 ecosystem, ensuring seamless integration and maximum performance.

  • Tailored Solutions: We understand that every business is unique. Our team works closely with you to design and implement a Teams solution that fits your specific needs and objectives.

  • Proactive Support: Our proactive approach ensures that your Teams environment is always optimised, secure, and up to date, so your business can operate without interruption.

  • Proven Track Record: With a history of successful implementations, we’ve helped businesses of all sizes transform their communication and collaboration processes using Microsoft Teams.

Telco Services
Unified Communication
  • Bring together chat, video calls, meetings, and phone systems in one platform.

  • Simplify workflows by integrating Teams with 3CX for advanced telephony.

Direct Routing Expertise
  • We enable Microsoft Teams to function as a fully-fledged business phone system with direct routing.

  • Integrate Teams with telecom providers like TPG Telecom, Virtutel, or Telstra for seamless PSTN connectivity.

Collaboration-First Solutions
  • Combine Teams’ collaboration features with 3CX VoIP’s robust call management to boost productivity.

  • Advanced integrations, such as linking Teams to your CRM or other business apps.

Enhanced Security and Compliance
  • Leverage Microsoft’s industry-leading security while benefiting from IT First Responder’s expertise in managed cybersecurity.

Flexibility and Scalability
  • Our solutions grow with your business, allowing you to scale Teams and 3CX systems as your needs evolve.

End-to-End Support
  • From setup and configuration to training and ongoing maintenance, our team ensures your business makes the most of Teams’ capabilities.

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