Incident Response
Incident Response
Who do you call when cyber trouble strikes?
When a fire breaks out, you call the fire department. When a crime happens, the police are on the case. But when your business is under cyber attack—who’s rushing in to stop the damage?
That’s where IT First Responder comes in.
Cyber threats don’t wait for a convenient time to strike. One moment, everything is running smoothly; the next, your systems are locked, your data is compromised, and your business is in chaos. Whether it’s ransomware encrypting your critical files, a phishing attack stealing employee credentials, or a data breach exposing sensitive information, every second counts. The wrong move—or worse, no move at all—can lead to severe financial loss, legal consequences, and irreparable damage to your reputation.
When cybercriminals come knocking, we don’t just answer—we take action.
Understanding cyber attacks: the hidden dangers
Cyber threats are evolving at an alarming rate. Gone are the days of obvious virus pop-ups; modern cyber attacks are stealthy, sophisticated, and often undetected until it’s too late. Here’s what businesses are up against:
Ransomware
Attackers lock your files and demand payment for their release. Paying doesn’t always guarantee recovery, and it can make you a repeat target.
Phishing & Social Engineering
Cybercriminals trick employees into revealing passwords, financial details, or other sensitive data, often posing as trusted sources.
Insider Threats
Whether intentional or accidental, employees can expose your business to risk by mishandling data or falling victim to scams.
Business Email Compromise (BEC)
Attackers infiltrate email accounts to authorize fraudulent transactions, often impersonating executives.
Zero-Day Exploits
Hackers take advantage of software vulnerabilities before developers can release a fix, gaining unauthorized access to systems.
DDoS Attacks
Cybercriminals flood your network with traffic, taking websites and services offline to disrupt operations and cause financial harm.
No business is too small or too big to be a target. If you store customer data, process payments, or simply rely on technology to operate—you’re at risk.
Incident Response
How we handle cyber incidents
When a cyber crisis hits, the worst thing you can do is panic—or do nothing. Our Cybersecurity Incident Response Team is trained to act fast, methodically, and decisively to contain, investigate, and eliminate threats before they spiral out of control.
Step 1: Immediate Containment
Time is critical. The first step in stopping an attack is to prevent it from spreading further. We:
✔ Isolate infected devices and compromised accounts.
✔ Cut off attacker access by locking down entry points.
✔ Implement emergency security controls to prevent further damage.
Step 2: Threat Investigation & Root Cause Analysis
We don’t just stop the attack—we find out how it happened. Our forensic experts dig deep to:
✔ Identify the source and method of the breach.
✔ Determine what data or systems have been compromised.
✔ Trace attacker movements and detect any lingering threats.
Step 3: Rapid Recovery & Damage Mitigation
Once we’ve neutralized the threat, we focus on getting your business back up and running as quickly and securely as possible:
✔ Restore lost or encrypted data from secure backups.
✔ Repair affected systems and reinforce security controls.
✔ Ensure compliance with legal and regulatory obligations.
Step 4: Future Protection & Prevention
A cyber incident isn’t just a one-time event—it’s a warning. We help ensure it doesn’t happen again by:
✔ Conducting security audits and risk assessments.
✔ Implementing stronger access controls and monitoring systems.
✔ Training your team to recognize and avoid future threats.
Incident Response
Why IT First Responder?
Cyber incidents don’t happen on a schedule, and when they do, the last thing you need is an outsourced helpdesk reading from a script. We’re local, responsive, and hands-on—real people solving real problems with speed and expertise.
Based in Sydney, we serve businesses across Australia, offering:
✔ 24/7 emergency response – Cyber threats don’t clock out, and neither do we.
✔ No jargon, no nonsense – Just straight answers and clear solutions.
✔ Experienced cybersecurity specialists – Not just IT techs—real cybersecurity professionals.
✔ Compliance expertise – We help you meet industry standards and regulatory requirements, from the ACSC Essential Eight to ISO 27001.
Don’t Wait Until It’s Too Late
A cyber attack can take down your business in minutes. The right response can save it just as fast.
Do you have a plan for when—not if—a cyber attack happens? If not, now’s the time to act.
When cyber chaos strikes, don’t hesitate—call IT First Responder. Because when your business is in crisis, you need a team that knows how to handle the heat.
