Ongoing IT Support

Reliable Support, Maximum Productivity
For Businesses

At IT First Responder we understand the critical role that reliable IT support plays in keeping your business running smoothly. Our Service Level Agreements (SLAs) are tailored to meet your specific needs and ensure that you have the right level of support at all times.

IT First Responder’s

SLA Offers

 

MSS

Microsoft Support
Ongoing It Support
Limited to Microsoft apps and products.
Exclusively available to our security customers.
Our MSS service ensures that your Microsoft ecosystem runs seamlessly, with expert support.

DSS

Full Desktop Support
Outgoing It Support
Comprehensive desktop support.
Includes specified third-party applications.
Our DSS service covers all your desktop needs, whether it's hardware or software.
IT First Responder’s

Non-SLA
Support

Break-Fix Support

For those times when you need assistance on a case-by-case basis.
Reliable support to fix issues as they arise.

No matter which level of support you choose, IT First Responder is dedicated to providing timely, efficient, and effective IT solutions. Our Australian-based team of experts is always ready to assist you, ensuring minimal downtime and maximum productivity for your business.

 

Ready to get started?

Contact us today to discuss your IT support needs and find the perfect solution for your organization.
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