Managed IT Support
Consistent, high-quality support from our Australian-based team, giving your business stability, clarity, and a seamless IT experience.
What our Managed IT Support Actually Mean for Your Business
Managed IT Support means having one team responsible for keeping your people and technology working, supported and moving forward. We take care of the day-to-day IT, while helping improve and manage the technology your business relies on.
✓Support for your people
Our Australian-based team is there when your users need help.
✓Broader IT management
Day-to-day management across users, devices, infrastructure, networks, cloud services and business technology.
✓Proactive management
We help maintain, monitor and improve your environment rather than only responding when something breaks.
✓Microsoft 365 & workplace support
Help with Microsoft 365, Windows, devices, accounts and everyday technology.
✓Vendor coordination
We work with telcos, software vendors and technology suppliers so your team doesn’t have to.
✓Security built around your IT
Managed security, backup and governance services can be layered around your support environment as required.
The result: fewer IT headaches, clearer accountability and one technology partner that understands how your business operates.
Benefits at a glance
Simple, Predictable Billing
Guaranteed Response Times
Priority Access to Support
Ongoing Technology Guidance
MANAGED IT SUPPORT
Our Managed Support Offerings
Choose the right level of support for each user: from Microsoft 365 and everyday workplace support through to broader management of your devices, infrastructure and business technology.
MANAGED MICROSOFT SUPPORT
FROM $39.95per user / month
Everyday support for your Microsoft workplace
Ideal for businesses primarily working in Microsoft 365, Windows and cloud-based applications.
- Included: Unlimited Microsoft 365 Remote Support
- Outlook
- Teams
- OneDrive
- SharePoint
- Included: Windows Remote SupportEveryday laptop, desktop, Windows and performance issues.
- Included: Users & AccessPasswords, accounts, permissions, onboarding and offboarding.
- Included: Microsoft LicensingLicence allocation, changes and subscription assistance.
- Included: Broader IT Expertise When RequiredNetworks, infrastructure, projects and specialist technical work can be provided on demand.
BEST FOR
Microsoft-centric businesses with straightforward IT environments, cloud-based users and relatively simple day-to-day support requirements.
PREMIUM MANAGED SUPPORT
FROM $89.95per user / month
Broader support across your IT environment
For businesses that want ITFR supporting more than the user, including devices, infrastructure, networks and business technology.
- Included: Everything in Managed Microsoft SupportMicrosoft 365, Windows, users, access and licensing.
- Included: Devices & EndpointsBroader troubleshooting, configuration and device support.
- Included: Network & Office TechnologyNetwork, Wi-Fi, printers and common workplace technology.
- Included: Servers & InfrastructureSupport across server, virtualisation and infrastructure environments.
- Included: Cloud & Business ApplicationsBroader support for cloud platforms and third-party business applications.
- Included: Vendor CoordinationWe work with telcos, software vendors and technology suppliers as your team.
- Included: Advanced TroubleshootingComplex diagnostics, technical escalation and remediation.
BEST FOR
Businesses with broader or more complex technology that want ITFR to take greater responsibility for their day-to-day IT environment.
Use the arrows or swipe sideways to view every plan.
Mix & Match Support Levels
Not every person in your business needs the same level of support. Combine Managed Microsoft Support and Premium Managed Support across your organisation based on each user’s role and technology requirements.
For example, cloud-based office users may only need Microsoft support, while users working with specialised applications, infrastructure or more complex technology can be covered by Premium.
You only pay for the level of support each user actually needs.
COMMON QUESTIONS
Your managed IT questions, answered
Can you take over from our existing IT provider?
ITFR can plan a transition around access, documentation, systems, vendors and existing responsibilities. The handover and any initial improvement work are agreed before the managed service begins.
What is included in managed support?
The agreement defines supported users, devices, systems, operating arrangements and responsibilities. Projects, specialist consulting and work outside that scope should be identified separately so there is a clear understanding of what is covered.
Can you work alongside our internal IT team?
Yes. A co-managed arrangement can provide agreed operational capacity, specialist escalation or project support while your internal team retains its chosen responsibilities.
Will we need to replace all our technology?
No. We review the existing environment and prioritise changes based on supportability, security and business needs. A staged improvement plan can address gaps without assuming an immediate replacement of everything.
What determines the monthly cost?
The number of users and devices, services covered, complexity and support responsibilities shape the proposal. Any onboarding, project work and separately licensed services should be clearly identified.
READY TO GET STARTED?
Give your team dependable IT support
Talk to us about your people, systems and the support responsibilities you want ITFR to manage.
